Payment and Delivery Information

Do you ship to my country?

Probably, YES. Please see the list when “Check out” but we’re sure your country is in there and we’re happy to send some goodies. If not please send us a little note, here.

 

How much does shipping cost?


This depends on the place you live.

Germany: 4,50€ (free over 60€)


USA, Mexico, Canada, Europe: 7,00€ (free over 100€)



Rest of the world: 12,00€ (free over 200€)

 

Important information about foreign shipping!

Tolls, taxes, and other fees not indicated in the total price may apply to international shipments.

 

How long will it take?


Anything in stock will ship within 0-4 days.

How long it takes from there depends on DHL and what country the cargo goes to, and how long customs in your country takes. Our fastest shipping option can arrive in just a few days, and our most economical can take a few weeks.

 

What about customs?


As a result, we find that 99% of orders arrive in your hands quite quickly! However, in rare cases your country’s customs office may hold up a delivery for random inspection. Some countries may charge you an import duty on your purchases and please keep in mind that you are responsible for these import duties.

 

How can I track my order?


This depends on the price, not all packages include tracking info, but if…whooha, you’ll be amazed. We’ll send you an email with tracking info as soon as your goodies embark on their journey. DHL has lovely capabilities.

 

Where do you ship from?


We ship everything from a small town in the north of germany called Hamburg. 
Since “harbor city” Hamburg is very well-connected to an international shipping hub, this allows us to get packages off quickly and on their way to you!

 

Got more questions?

Drop us a line.

 

Take care,


Zum Heimathafen